livebetFrequently Asked Questions
Users of livebet ask questions across several topic areas: how to set up and secure an account, how deposits and withdrawals work, what game rules and payout mechanics mean, and how to contact support when issues arise. This FAQ page addresses the most common inquiries so you can find answers quickly without waiting for support.
Below you will find answers to questions about account registration, password recovery, payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment), game mechanics, loyalty tiers, data privacy, and how to reach our support team. If your question is not covered here, or if you need clarification on a specific issue, our support team is available to assist. For detailed information about our policies, terms, and jurisdiction notice, please refer to our full Terms & Conditions and Legal Notice pages.
We recommend reading the relevant FAQ section before contacting support, as it often resolves common issues quickly. If you have a question about account security, data handling, or your rights as a livebet user, the Security and Account Care section below covers those topics. For questions about specific games, payment methods, or tournament schedules, check the Game Rules and Payments sections.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet
- Game rules and mechanicsfootball betting, live-dealer tables, slots, esports markets, RTP and loyalty tiers
- Security and account careaccount protection, data deletion, support contact, and jurisdiction notice
No. Each person is permitted to hold only one livebet account. Creating multiple accounts under the same identity, email address, or payment method violates our terms and may result in account suspension and forfeiture of funds. We use automated systems and manual review to detect duplicate accounts. If you need to update your account information (email, username, or payment method), contact our support team—they can help you make changes to your existing account rather than creating a new one. If you have closed an account and wish to open a new one, contact support to confirm that your previous account is fully closed before registering again.
No. Each person is permitted to hold only one livebet account. Creating multiple accounts under the same identity, email address, or payment method violates our terms and may result in account suspension and forfeiture of funds. We use automated systems and manual review to detect duplicate accounts. If you need to update your account information (email, username, or payment method), contact our support team—they can help you make changes to your existing account rather than creating a new one. If you have closed an account and wish to open a new one, contact support to confirm that your previous account is fully closed before registering again.
Payments and transactions
Deposits via local payment, online payment, or e-wallet are straightforward. Log in to your livebet account, go to the Deposit section, and select your preferred mobile wallet. Enter the amount you wish to deposit and confirm. You will be redirected to the wallet app or payment gateway to authorize the transaction. Once you approve the payment in your wallet, the funds are transferred to your livebet account. Most mobile wallet deposits process within minutes. Your livebet balance updates automatically once the transaction is confirmed. We do not charge deposit fees, though your wallet provider may apply their own charges. If your deposit does not appear within a few minutes, check your wallet transaction history to confirm the payment went through, then contact our support team if needed.
Yes. We support bank transfers from mobile banking, local payment, online payment, and e-wallet. When you select a bank transfer deposit, we provide you with a virtual account (VA) number unique to your livebet account. Transfer the amount you wish to deposit from your bank account to this VA number. The transfer typically processes within one to two business hours, depending on your bank's processing schedule. Once the transfer is confirmed, your livebet balance updates automatically. Keep your VA number safe—use it for all future bank deposits to ensure funds reach your account. If you transfer to an incorrect account number, contact our support team immediately so we can investigate. Bank transfers do not incur deposit fees from livebet, though your bank may charge a transfer fee.
You can request deletion of your personal data by contacting our support team through your account dashboard or via email. Provide your account username and a clear statement that you wish to request data deletion. We will process your request in accordance with applicable privacy laws. Note that we may retain certain data for legal, regulatory, or fraud-prevention purposes, even after account closure. We will inform you of any data we must retain and the reasons why. Data deletion requests typically take several business days to process. Once your request is approved, we will confirm deletion and provide you with details about any data we retained and why.
Game rules and mechanics
RTP stands for Return to Player. It is a percentage that describes, over a very large number of spins, how much of the money wagered on a slot game is returned to players as winnings. For example, a slot with means that, theoretically, for every 100 units wagered across millions of spins, 96 units are returned as wins and 4 units are retained by the game. RTP is a long-term statistical measure and does not predict individual session outcomes. Short-term results can vary widely from the RTP percentage. Each slot game on livebet displays its RTP in the game information section. Different slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) have different RTPs. Higher RTP does not guarantee more frequent wins—it is simply a measure of the game's payout structure over time.
Our loyalty tier programme rewards active players on livebet with points for every wager placed on slots, live-dealer tables, and sportsbook markets. As you accumulate points, you progress through tier levels. Each tier unlocks benefits such as bonus points multipliers, exclusive tournament access, and special promotions. Your tier status is displayed in your account dashboard. Points do not expire as long as your account remains active. You can view your current points balance and tier level at any time. Tier progression is automatic—there is no application required. The more you wager, the faster you advance through tiers. Tier benefits are credited to your account automatically when you reach each new level. Contact support if you have questions about your tier status or available benefits.
Security and account care
You can reach our support team by email through the contact form in your livebet account dashboard. Select "Email support" and describe your issue. We aim to respond to all email inquiries within standard business hours. For urgent issues, check your account dashboard for alternative contact methods such as live chat. When contacting support, include your account username and a clear description of your issue. Do not share your password or sensitive financial information via email. Our support team will never ask you for your password. If you receive an email claiming to be from livebet asking for your password, do not respond—contact our support team immediately to report it.
KYC (Know Your Customer) verification is required before you can deposit or play on livebet. During verification, you upload a government-issued ID (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or rental agreement dated within the last three months). Our verification team reviews these documents to confirm your identity and location. Verification typically takes a few hours to one business day. Once approved, you will receive a notification and can proceed to deposit. If your documents are rejected, we will explain why and allow you to resubmit. Verification is a one-time process—you do not need to reverify unless you change your registered address or we request updated documents for compliance reasons.